SERVICE

The technical debugging personnel of our company have many years of experience in the production of soft capsules and the assembly of equipment, and have the ability to improve equipment and solve problems. We are responsible for guiding the installation and debugging of the equipment, and provide free technical training to the user's technical personnel and operators during the debugging period, until the user's operators have all mastered the operation and maintenance techniques, and can achieve the correct repair, maintenance and troubleshooting level. When the equipment is qualified for acceptance, both parties will provide free technical support and service for one year after signing the commissioning report. During this period, we will provide spare parts for random requirements free of charge, and be responsible for the elimination of all faults and the replacement and repair of equipment. 

When the equipment fails, we will respond within 2 hours after receiving the telephone notice, and if the telephone cannot be solved, we will rush to the site within 36 hours for maintenance. After the expiration of the warranty period, we are responsible for providing lifelong tracking services for equipment maintenance, and the spare parts required by the user are only charged the cost.
At the same time, we provide long-term free technical support, and the supply of spare parts is sufficient, the quality is reliable and the supply is timely.